A heart for service led Charles to NeighborWorks Home Partners. Learn more about why he loves working here.
Charles Spencer joined the team at NeighborWorks Home Partners in September of 2018 and dove right in to the job! Charles is posted at our front desk and is the first point of contact with us for most customers, whether they call by phone, reach out online, or walk in to our office. He also has responsibility for operations, keeping the office running smoothly on a day to day basis. Despite his love for caffeine, he’s a calm presence. What’s his secret when faced with a challenge? Read on to find out…
Q: Where did you grow up and what was your neighborhood like?
A: I grew up in the Merriam Park neighborhood of St. Paul. It was incredibly family-oriented and welcoming. Walking to school was commonplace.
Q: Where else have you worked? What did you do there?
A: I spent over 7 years at the YWCA of St Paul as a lead member service representative, water safety instructor, swim coach, and lifeguard. I still coach the Master’s Swim Team there in my free time.
Q: What do you think makes NWHP special? What do our customers get that is hard to find elsewhere?
A: Our office is small with a wide service reach. Customers get to know our names as we do theirs. By the time our work with customers has come to an end, they become like family
Q: Coffee or tea?
A: Both!
Q: Movies or books? What’s your favorite?
A: Movies. Horror movies. [Charles submitted these answers in writing, so while a maniacal laugh would be appropriate here, we have no record that one occurred. -Ed.
Q: Please share about an experience at NWHP that touched you deeply:
A: Early on in my employment here, I received a phone call from a grateful customer who simply wanted to share her thanks with our staff for getting her Home Improvement assistance. Even though I didn’t play a part in her positive experience here, I knew at that point that NWHP does wonderful work.
Q: Totally open ended: what would you like people to know?
A: My entire life I have always said almost any problem can be solved with a 20-minute swim.
The NeighborWorks Home Partners team is staffed by people like Charles who love to help others achieve their dreams. If you are thinking about buying a home, looking for down payment assistance, want to repair the home you have, or need advice on saving your home from foreclosure, we are here to lend a hand.
