Data Coordinator (Salesforce Administration), AmeriCorps VISTA
Gain experience in nonprofit operations and customer relationship management (Salesforce CRM) while helping increase access to homeownership and close the gap in homeownership rates between white households and households of color. This position is perfect for someone who enjoys geeking out over data, thinking about systems and connections, creating processes and presentations, and helping others learn and expand their horizons.
We will train you to use Salesforce so that you can apply those skills to improving our customer experience and helping us serve more people to help them buy, fix, and keep their homes.
- Implement technology updates and tools to provide a better customer experience and improve efficiency to serve more customers.
- Increase staff and customer utilization of SalesForce and our customer-facing technology portal to increase capacity for our organization to serve customers. You’ll create processes, list views, reports, etc. and implement new tools, and then train us to use them.
- Develop evaluation measures to identify strengths and weaknesses and areas for improvement in our service offerings. This may include surveys, focus groups, Google Analytics, and analysis of past data.
- Create customer workflows that will help automate service delivery and staff training.
This is a full time, yearlong AmeriCorps VISTA position, beginning August 19, 2019 and running through August 18, 2020.
AmeriCorps VISTA members receive a living allowance of $472.22 bi-weekly, and are eligible for a tuition award ($6,095) or cash benefit (approximately $1,800) at completion of service. NeighborWorks Home Partners provides an additional $400/month housing subsidy. VISTA members also attend a week-long training seminar (NeighborWorks National Training Institute) with a variety of course options that may count toward certifications in careers like housing counseling and nonprofit management. VISTAs receive one year of non-competitive eligibility for employment in the federal government at the completion of their term.
Applications should be received by June 28 for priority consideration.