If you need a payoff amount, loan balance, or subordination, please use this form to make your request.

Information about your existing loan with us

To serve you better, you can now request information regarding your NeighborWorks Home Partners loan at any time. Please fill out the form below completely so that we can give you the most efficient service. Due to high volume, our current turnaround is 7 to 10 business days once complete information is received.  Requests can be expedited if needed within 3 business days for an additional fee of $50.

If you are submitting a request on behalf of your customer, please attach Schedule B and a signed consent to release information from your borrower. If you are the borrower, please attach your mortgage note or any other documentation. This will help us expedite your request.

Important notes:

  • Subordination requests require a $150 non-refundable fee and additional information. (NWHP Loan Subordination Information Request)
  • Duplicates of previously issued satisfactions are $50.
  • Expedite fee (within 3 business days) is $50.
  • Balance Payoffs must be in the form of a cashier’s check and received at least business 5 days prior to the issuance of a satisfaction.
  • If you have requested a payoff amount and also need a satisfaction, the satisfaction should be a separate request.
  • Refinance Counseling is required by Minnesota state law for homeowners who are paying off certain types of mortgages considered special mortgages. Learn more.
  • Foreclosure counseling is required for any hardship related loan modifications. We are not able to provide foreclosure counseling related to any NWHP or NWHP serviced loans. For a list of foreclosure prevention agencies, visit the Minnesota Homeownership Center’s website.

Other Servicers

Not all loans that originate through NeighborWorks Home Partners are serviced by us. If you need information for a loan serviced by another entity, please contact them directly:

  • Community Reinvestment Fund (CRF USA),
    (for loans that were originated through Community Neighborhood Housing Services (CNHS), Greater Frogtown CDC, City of Minneapolis, City of North St. Paul, City of Shoreview, City of West St. Paul, or City of Woodbury.)

    Loan Servicing Department: 866-440-2570 or loanservicing@crfusa.com
    801 Nicollet Mall, Suite 1700 West, Minneapolis, MN 55402
  • AmeriNat
    (for loans originated by Minnesota Housing)
    Loan Servicing: 800-943-1988 or customerservice@amerinatls.com
  • City of Lakes Community Land Trust
    (for loans originated by Northside Residents Revitalization Committee (NRRC) and NHS of Minneapolis, excluding NeighborhoodLIFT 2012)
    (612) 594-7150


Request Information

Loan Servicing Request


By providing your phone number to us, you agree that we may send you text messages. Message and data rates may apply. Message frequency will vary. If you receive text messages from us, reply STOP to opt-out of future messaging or HELP for more information. Please refer to our Privacy Policies for more information about how we manage your data. 

Loan Information

Please enter a 2-digit state code

This date is utilized for the payoff calculations and will be reflected on the payoff statement as the date the statement is valid until.

Where should we send this information?

Please enter a 2-digit state code

Please confirm the following before submitting your request

Pay Fees

NeighborWorks Home Partners services some loans originated by Neighborhood Housing Services of Minneapolis (Minneapolis NHS) – (NeighborhoodLIFT 2012 only), Community Neighborhood Housing Services (CNHS/Community NHS), Greater Frogtown Community Development Corporation (GFCDC), and West Side Neighborhood Housing Services (West Side NHS).

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NeighborWorks Home Partners

NeighborWorks Home Partners’ mission is empowering individuals and communities by helping people buy, fix and keep their homes. Learn more.

651-292-8710 | Staff Directory
Main Office:
533 Dale Street N.
Saint Paul, MN 55103

Minneapolis Office:
1930 Glenwood Avenue
Minneapolis, MN 55405

EIN 41-1386089

An Affirmative Action, Equal Opportunity Employer

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