If you need a payoff amount, loan balance, or subordination, please use this form to make your request.

Information about your existing loan with us

To serve you better, you can now request information regarding your NeighborWorks Home Partners loan at any time. Please fill out the form below completely so that we can give you the most efficient service. Most requests can be fulfilled in ten (10) business days once complete information is received.

If you are submitting a request on behalf of your customer, please attach Schedule B and a signed consent to release information from your borrower. If you are the borrower, please attach your mortgage note or any other documentation. This will help us expedite your request.

Important notes:

  • Subordination requests require a $150 non-refundable fee and additional information.  (NWHP Loan Subordination Information Request)
  • Rush fees of $50 apply for expedite requests when the service is required within 3 business days of when the request is made.
  • Duplicates of previously issued satisfactions are $50.
  • Balance Payoffs must be in the form of a cashier’s check and received at least business 5 days prior to the issuance of a satisfaction.
  • If you have requested a payoff amount and also need a satisfaction, the satisfaction should be a separate request.
  • Refinance Counseling is required by Minnesota state law for homeowners who are paying off certain types of mortgages considered special mortgages. Learn more.

Other Servicers

Not all loans that originate through NeighborWorks Home Partners are serviced by us.  If you need information for a loan serviced by another entity, please contact them directly:


Request Information

Loan Servicing Request

This date is utilized for the payoff calculations and will be reflected on the payoff statement as the date the statement is valid until.

Please confirm the following before submitting your request:

Pay Fees

NeighborWorks Home Partners services loans originated by Neighborhood Housing Services of Minneapolis (Minneapolis NHS), Community Neighborhood Housing Services (CNHS/Community NHS), Greater Frogtown Community Development Corporation (GFCDC), and West Side Neighborhood Housing Services (West Side NHS).

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NeighborWorks Home Partners

NeighborWorks Home Partners’ mission is empowering individuals and communities by helping people buy, fix and keep their homes. Learn more.

651-292-8710 | Staff Directory
Main Office:
533 Dale Street N.
Saint Paul, MN 55103

Minneapolis Office:
1930 Glenwood Avenue
Minneapolis, MN 55405

EIN 41-1386089